Sales Conditions

General Sales Conditions for on-line purchases from the website

Terme Antica Querciolaia, headquartered in Via Trieste no. 22, 53040 Rapolano Terme (Siena - Italy) (hereinafter “Seller”) offers users the possibility of purchasing its products and package offers through the Internet, from the website This activity falls under the category of remote sales.

1) General Notes

The present general sales conditions apply exclusively to sales of the products and package offers through the Internet.
The Client (hereinafter Client) is invited to print and save the present general conditions pursuant to his/her preferred modalities.

2) Public Offer

The products and package offers and related prices constitute a public offer.
Purchase contracts stipulated on the website are concluded with Terme Antica Querciolaia.

3) Prices

All the prices of the products or package offers featured on-line are inclusive of VAT.
Terme Antica Querciolaia reserves the right to modify the prices of the on-line package offers or products at any time and with no advance notice, as well as to modify or eliminate products and package offers from the on-line catalogue at any time and at its own discretion.

4) Orders

Purchase orders must be made on-line through the order procedure described in the website.
The Client can fill in the order form pursuant to the following modalities:

If the Client is already registered on the Website, by entering username and password and then logging in.

If the Client is not registered, he/she must do so through the “New Clients” form.
The purchase contract is retained concluded upon receipt of the order by Terme Antica Querciolaia. Upon conclusion, the Seller’s IT system confirms order registration in real time by sending the Consumer an email message containing the order number, the date, the total amount of the order and, for payments through bank transfer, the necessary information.

For the purchase of Gift Certificates, the Seller shall send the above-mentioned Voucher exclusively in PDF format by email. The Client is informed of the fact that the above-mentioned emails shall be sent to the email address entered by the Client upon making his/her purchase. Terme Antica Querciolaia shall not be responsible in the event of an invalid email address and/or failure in the receipt of the “Order performed on the website” email due to reasons not directly attributable to Terme Antica Querciolaia. In this case, the sale shall be considered definitive. Should the Client detect problems in receipt or not receive any email from the Seller, he/she must immediately contact Terme Antica Querciolaia, who will resolve the problem. The Client can in any case view and download the Voucher by entering his/her “Reserved Area”.

The Gift Certificate Voucher is valid for one year and beyond that date it will not be possible to recuperate any Vouchers not received.

5) Payment and order fulfillment

Payment can be made on-line through credit card or by Paypal.
The order is fulfilled based on feedback of the positive outcome of the payment made.

6) Shipping

Shipping times for the products vary from 3 to 5 working days.
Shipping times for the Vouchers are simultaneous with their on-line purchase.
Shipping is performed only in Italy, and express courier charges are borne by the recipient. The goods travel at the Client’s own risk. In no case shall Terme Antica Querciolaia be retained responsible for any delays in delivery.
Shipping costs are appropriately illustrated at the time of purchase.
Upon delivery, the Client must verify the integrity (ex.: absence of torn parts, breaks, breakthrough, etc.) of the package(s) as well as the correspondence of the package(s) with what indicated in the carrier’s waybill.
Signing the delivery document entails acceptance of the goods by the Client without reserves. Any complaints must be made to the carrier immediately; in lack thereof, the product is retained to have been properly delivered.

7) Right of withdrawal

E-commerce activity falls under the category of the so-called remote sales and are hence governed by Art.64 of the Italian Consumer Code. The Consumer has the right to withdraw within ten (10) working days with no penalty and without specifying the reason.
Note: the term “Consumer” refers to any physical person who, in regards to the contract, acts for purposes external to his/her professional activity.
Hence, no right of withdrawal exists for legal and physical persons who, in regards to the purchase contract, act within the realm of his/her profession.
The term within which to exercise the right of withdrawal begins:
For products, on the day these are received by the consumer;
For package offers, on the day the contract is concluded;
The right of withdrawal is exercised by sending, within the terms specified above, a registered letter with return receipt addressed to:
Terme Antica Querciolaia, headquartered in Via Trieste 22, 53040 Rapolano Terme (Siena - Italy)
For contracts regarding the supply of products, the substantial integrity of the product to be returned is an essential condition in order to exercise the right of withdrawal. The Consumer must pay the postal expenses connected with restitution of the product.
Terme Antica Querciolaia shall reimburse the Consumer the amount paid, as reported in the original order, net of expenses for the initial delivery. Costs for product restitution are borne by the Client.

8) Warranties

Terme Antica Querciolaia offers a Warranty pursuant to the terms prescribed by Law, both in regards to the Consumer and the Non-Consumer Client.

9) Notices

Any notice communicated must be addressed to Terme Antica Querciolaia and sent at the following email address:

10) Competent Court of Law

Any controversy connected with the interpretation or execution of the present contract shall be resolved exclusively by the Court of Siena or pursuant to what has been established in favor of the Consumer by the Consumer Code.