Terme Antica Querciolaia, headquartered in Via Trieste no. 22, 53040 Rapolano Terme (Siena - Italy) (hereinafter “Seller”) offers users the possibility of purchasing its products and package offers through the Internet, from the website http://e-shop.termeaq.it. This activity falls under the category of remote sales.
Purchase orders must be made on-line through the order procedure described in the website.
The Client can fill in the order form pursuant to the following modalities:
If the Client is already registered on the Website, by entering username and password and then logging in.
If the Client is not registered, he/she must do so through the “New Clients” form.
The purchase contract is retained concluded upon receipt of the order by Terme Antica Querciolaia. Upon conclusion, the Seller’s IT system confirms order registration in real time by sending the Consumer an email message containing the order number, the date, the total amount of the order and, for payments through bank transfer, the necessary information.
For the purchase of Gift Certificates, the Seller shall send the above-mentioned Voucher exclusively in PDF format by email. The Client is informed of the fact that the above-mentioned emails shall be sent to the email address entered by the Client upon making his/her purchase. Terme Antica Querciolaia shall not be responsible in the event of an invalid email address and/or failure in the receipt of the “Order performed on the website http://e-shop.termeaq.it” email due to reasons not directly attributable to Terme Antica Querciolaia. In this case, the sale shall be considered definitive. Should the Client detect problems in receipt or not receive any email from the Seller, he/she must immediately contact Terme Antica Querciolaia, who will resolve the problem. The Client can in any case view and download the Voucher by entering his/her “Reserved Area”.
The Gift Certificate Voucher is valid for one year and beyond that date it will not be possible to recuperate any Vouchers not received.
Payment can be made on-line through credit card or by Paypal.
The order is fulfilled based on feedback of the positive outcome of the payment made.
Shipping times for the products vary from 3 to 5 working days.
Shipping times for the Vouchers are simultaneous with their on-line purchase.
Shipping is performed only in Italy, and express courier charges are borne by the recipient. The goods travel at the Client’s own risk. In no case shall Terme Antica Querciolaia be retained responsible for any delays in delivery.
Shipping costs are appropriately illustrated at the time of purchase.
Upon delivery, the Client must verify the integrity (ex.: absence of torn parts, breaks, breakthrough, etc.) of the package(s) as well as the correspondence of the package(s) with what indicated in the carrier’s waybill.
Signing the delivery document entails acceptance of the goods by the Client without reserves. Any complaints must be made to the carrier immediately; in lack thereof, the product is retained to have been properly delivered.